Online Return Policy
Our goal here at Spectre & Co. is to provide quality menswear at prices that are more than palatable, but we also want to deliver a shopping experience that is fast, fun, and most importantly, hassle-free. Although we believe that we are making great garments with the utmost consideration paid to fit, construction, and style, it's only realistic to expect that sometimes the final product may have to come back to us for whatever reason. Our return policy is simple and easy: you have 30 days to return your garment no questions asked, as long as it is in new and unworn condition. While exchanges are free, customers are responsible for the cost of shipping back to us (see below for details) for returns.
- To initiate a return, send us an e-mail at firstname.lastname@example.org with your name, date of purchase, and order number, along with a short description of the reason for your return (i.e. "It didn't fit me." or "I didn't like the way it looked on me."). If you are making an exchange, please include what you would like the item to be exchanged for.
- After contacting us, we will e-mail you a prepaid return label. The cost of the label will be deducted from your refund. No fuss, no muss. Just affix the label to your box, and send it back our way. We hope that you will be as thrilled receiving your product as we are delivering it to you, but if there are ever any issues, our doors are always open. Please do not hesitate to contact us if you have any problems and we will do our best to solve them for you immediately.
Unfortunately, due to customs, duty, and tariff restrictions, we cannot offer free returns for international orders and orders to Canada. We are also unable to accept returns for altered garments and merchandise.
In-Store Return Policy
We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.
If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 15 business days from the day you purchased the goods for a full store credit or exchange.
Spectre & Co.
180 Madison Avenue
New York, NY 10016